Refund policy

Refund Policy

In case of dissatisfaction with the purchase, the customer has up to 7 days from the receipt of the merchandise to contact the company and inform that they do not wish to keep the product.

We do not cover damages caused during transportation.

To receive a full refund, the returned products must be in new condition (without any defects, scratches, signs of falling, scratches, among others, that do not make them unsuitable for resale, etc.), with all packaging, user manuals, and original accessories.

For damaged products, the customer must contact the Help Center within 30 days after receiving the merchandise. We request in advance that you send photos and, in the case of electronic products, videos of up to 2 minutes showing the defect; for other products, we request photos.

It must be informed in advance to the Help Center if the customer will return the product wanting another product, if it is still available on the site, or the refund of the amount.

Dispatch:

For both return cases, the product must be returned to the post office in the same way the customer received it.

A photo of the product in the box at the time of dispatch must be sent, along with the shipping receipt with the clear tracking code and the address attached on top of the box.

The shipping method is PAC.